How to Enable Two-Factor Authentication (2FA) on BotSailor

Securing your BotSailor account is essential, especially when managing customer communications and sensitive data. Enabling Two-Factor Authentication (2FA) adds an extra layer of protection by requiring a verification code in addition to your password. This quick guide walks you through the steps to activate 2FA, helping ensure that only you can access your account even if your login credentials are compromised.

BotSailor 2FA: A second security step (via authenticator app + code) for account logins.
Why Enable It?

Stronger Security: Block unauthorized access even if passwords leak.
Data Protection: Guard sensitive bot configurations and customer data.
Recovery Options: Backup codes ensure you’re never locked out.

Follow these simple steps to protect your account from unauthorized access:

Step 1: Access Your Account Settings

Log in to your BotSailor dashboard.
Click on your profile icon located at the top-right corner.
Select the "Account" option from the dropdown menu.

Step 2: Enable 2FA

In the account settings page, locate the "2FA Disabled" notification box.
Click on the green "Enable 2FA" button.

Step 3: Scan the QR Code & Enter OTP

You will now see a QR code displayed on the screen.
Open your authenticator app (Google Authenticator, Authy, etc.) on your smartphone.
Use your authenticator app to scan the QR code displayed on the BotSailor setup page.

After scanning, your authenticator app will generate a One-Time Password (OTP).
Enter this OTP into the provided input field on the BotSailor setup page.
Click on the "Enable 2FA" button to confirm.

Step 4: Save Recovery Codes

Once 2FA is enabled, BotSailor will display your recovery codes.
These codes help regain account access if you ever lose your authenticator device.
Store these codes securely and click on "Continue".

Step 5: Confirm 2FA Activation

Your account settings page will now show the "2FA Enabled" notification.
You can disable 2FA or view recovery codes anytime from this section.

Why Enable 2FA?

Enabling Two-Factor Authentication significantly enhances account security, providing an additional verification layer beyond your username and password, protecting your BotSailor account from potential security breaches. By following this simple guide, you’ll be able to keep your BotSailor account safe and secure.

❓ Frequently Asked Questions (FAQ)

What is Two-Factor Authentication (2FA) in BotSailor?
2FA is an added layer of security that requires a time-based one-time password (TOTP) from an authenticator app in addition to your regular login password.

Why should I enable 2FA on my BotSailor account?
Enabling 2FA protects your account from unauthorized access—even if someone gains access to your password. It also safeguards your bot data and customer communication records.

Which authenticator apps are supported by BotSailor?
Popular authenticator apps like Google Authenticator, Authy, Microsoft Authenticator, and similar TOTP-compatible apps work seamlessly with BotSailor.

Where can I find the option to enable 2FA?
Log into BotSailor → Click your profile icon (top right) → Go to Account Settings → Locate the “2FA Disabled” section → Click Enable 2FA.

How do I activate 2FA using the QR code?
Open your authenticator app → Scan the QR code shown on the BotSailor screen → Enter the 6-digit OTP generated by the app → Click Enable 2FA to confirm.

What are recovery codes in BotSailor 2FA?
Recovery codes are backup access tokens shown after enabling 2FA. If you lose access to your authenticator device, these codes let you login and reset your 2FA.

Can I disable 2FA later?
Yes. You can return to the Account Settings page and disable 2FA anytime. However, it is strongly recommended to keep it enabled for security.

What happens if I lose access to my authenticator app?
Use one of the saved recovery codes to log into your account. You can then disable or reset 2FA using your settings panel.

Is 2FA mandatory in BotSailor?
No, 2FA is optional but highly recommended, especially if you manage team accounts, customer data, or sensitive business configurations.

Can I re-enable 2FA on a new device?
Yes. First disable 2FA on your old device from Account Settings, then re-enable it using your new device by scanning the QR code again